Shipping and Returns - NZ and Overseas

New Zealand

Please note that the Shopify shipping cannot always accurately price multiple item orders.  If the shipping seems excessive please get in touch so we can accurately quote for the items you are wanting to purchase.  We always do our best to keep courier costs as economical as possible.  If you have overpaid shipping on your order you will be refunded.

We are a planet conscious small and locally owned business and aim to reuse as much packaging as possible.

We can generally ship all of our products but some large or very fragile pieces may not be able to be sent.  We are always happy to discuss options for oversized or difficult items.  Please call on 021 138 5762 or email with your address details.

Anything else can be couriered using the main stream courier companies. We aim to ship on the same day or within 24-48 hours Monday to Friday.  If you place an order from midday Friday it may not be packaged and booked until Monday morning if we miss the last pick up for the week on Friday afternoon at 4pm.

International

We no longer offer international shipping via the website but will consider pricing freight on a one off basis, depending on the item.  Please use the contact options to start an international order.

Returns - Please contact us before returning items.  Return shipping is at the customers expense and shipping paid on the order will not be refunded. 

All sales items are final sale and not returnable or exchangeable.

Returns may incur a 20%* restocking fee if payment was made by credit card or 15% if by Bank Transaction. 

*This is because Shopify do not refund the merchant fees on Credit Card payments and the time taken to pack and unpack and restock your item.