Shipping and Returns - NZ and Overseas
Please note - orders placed after 2pm Friday will be sent on Tuesday when we re-open as the store is closed on Sunday and Monday and there is no Courier collection on Saturday's. However, we will do our best to have it sent out Friday afternoon if possible.
We can generally ship all our products but some large pieces may not be able to be sent. Happy to discuss options for oversized or difficult items.
Anything else can be couriered using the main stream courier companies. We aim to ship same day or at least within 24-48 hours Tuesday to Thursday.
We set a base shipping fee of $50 and once posted are happy to refund any difference. This means we can spend time packing the product, take it to the Post Office to confirm and send immediately rather than lots of trips back and forth while we discuss options and arrange additional payments etc.
Returns - Please contact us before returning items. Return shipping is at the customers expense and shipping paid on order will not be refunded.
Returns incur a 20%* restocking fee if payment was made by credit card or 15% if by Bank Transaction.
*This is because Shopify do not refund the merchant fees on Credit Card payments